Refund policy

ITEM Furniture does not accept returned products due to a change of mind. This includes if you simply change your mind, decide you do not like the purchase or have no use for it. 

For a minor failure (including damage during shipping) with the product, you are entitled to:

Have the product repaired within a reasonable time frame by a ITEM Furniture approved repair agent or a replacement of the product. If this is not completed within a reasonable time frame or the problem is not fixed you are then entitled to a refund or exchange.

For a major failure with the product, you are entitled to:

Reject the product for a refund or reject the product for an identical replacement, or one similar in value if reasonably available or keep the product and obtain compensation from ITEM Furniture for the drop in value of the product caused by the major failure.