Shipping Policy
Last updated: 22 October 2026
We aim to get your furniture to you safely, with clear delivery arrangements from order to arrival.
Delivery areas and pricing
ITEM delivers to selected Australian postcodes, including South East Queensland and selected interstate locations. Availability depends on the product, postcode and delivery access. Enter your address at checkout for the available rate, or contact us for a quote before ordering if no suitable option appears. A missing checkout rate does not mean free delivery.
Delivery charges are based on location, item size and service requirements. Any additional charges for stairs, difficult access, remote locations or special handling will be discussed and agreed before the service is provided.
Order processing
Orders are generally processed within 1–2 business days after payment confirmation, subject to stock availability. Processing time is separate from delivery time. We will contact you to arrange delivery when your order is ready.
Delivery timeframes
Timing depends on stock availability, your location and the delivery schedule. Please contact us for an estimate for your order. In-stock items can generally be scheduled sooner than pre-orders. Any pre-order or incoming-stock estimate will be communicated separately. Delivery dates are estimates; weather, transport availability and road conditions can cause delays. We will keep you informed of material changes.
Delivery service
Our team or transport partner will contact you to arrange delivery. Standard delivery generally involves safe ground-floor access to an agreed entrance, garage or ground-floor room. Confirm the service included in your quote. Stairs, lifting equipment, assembly and packaging removal are not automatically included; ask us about additional services before ordering.
Preparing for delivery
- Check product dimensions against the room and every access point, including doors, halls, stairs and lifts.
- Provide an accurate address, phone number and details of parking or access restrictions.
- Arrange for an adult to receive the order at the agreed time.
- Clear a safe path and secure pets.
- Tell us about stairs or difficult access before delivery.
Missed delivery and difficult access
If delivery cannot be completed because no one is available, the address is incorrect or access is unsuitable, reasonable redelivery, storage or special handling costs may apply. We will explain any charges and arrangements. The team may stop a delivery where access is unsafe.
Authority to leave
Furniture should normally be received in person. Any authority to leave must be agreed in advance, including a safe and protected location. We will explain the arrangement and risks before delivery. Your consumer guarantee rights are unaffected.
Collection
Collection may be available by prior arrangement. Confirm stock location and collection time before travelling. Bring suitable transport, protective blankets, restraints and enough assistance to load safely.
Inspection and delivery damage
Please inspect your order on arrival and tell the driver about visible damage. Contact ITEM as soon as possible, preferably within 48 hours, with photos and your order details. This request helps prompt investigation and does not limit your Australian Consumer Law rights. See our Returns Policy.
Delays and changes
Contact us promptly if you need to change the delivery address or appointment. We will confirm whether the change is possible and whether it affects the price or timing. If an unreasonable delay or other delivery issue arises, we will work with you on an appropriate solution consistent with your legal rights.
Contact
Contact ITEM at ross@item.furniture or 0433 539 115. See our Contact page for assistance.